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Our customer service hours
Monday to Sunday, 8:00 AM – 10:00 PM
Yes, refunds are possible depending on the time of cancellation and the terms of your booking. Please review our *Cancellation & Refund Policy* or contact our team for details.
Yes, you may change your travel date subject to availability and any airline or hotel policies. We recommend notifying us as early as possible to avoid extra charges.
Please check that the code is entered correctly and still valid. If the issue continues, contact our customer support team and we’ll be happy to assist.
Most travelers require a visa to enter Egypt. Depending on your nationality, you may obtain a visa on arrival or apply online (e-Visa). We recommend checking with your local Egyptian embassy or our team before you travel.
Travel insurance is *not included* in our packages. We strongly recommend that all travelers purchase comprehensive travel insurance covering medical needs, trip cancellations, and personal belongings.
This depends on the hotel and room type. Standard rooms usually accommodate 2 adults. Family or triple rooms may be available on request. Our team will help arrange the best option for your group size.
Yes, we accept a deposit to confirm your booking. The remaining balance can be paid before arrival or on the first day of your tour, as per the agreed terms.
We accept major credit cards including *Visa, MasterCard, and American Express*. Payments are processed securely.
Yes, all our tours include private transportation in modern A/C vehicles, as detailed in your itinerary.
Yes, lunch is included during sightseeing tours, and meals are included on Nile cruises as stated in your itinerary. Breakfast and dinner in Cairo or Alexandria depend on your hotel booking.